Frequently Asked Questions

Ordering information

I need to get your tees very urgently. How?
Our outlets carry our bestseller tees, so feel free to call them! If they don't, contact with us to let us know what you want and how soon you need it, and we'll try to work something out!

I need to get your tees for a birthday present/as a farewell gift! Do you do gift-wrap?
We are able to gift wrap your tee in a giftbox, can only fit one tee yeah. It's complimentary, just leave a note in the order comments.

What's your sizing like?
All our t-shirt sizes are unisex and standard fit. The best way to know which size suits you best is to check the measurements of our sizing chart against a well-fitting tee in your wardrobe. About 99% of our customers get their sizing right the first time.

How do I get free shipping?
Free shipping in Singapore is available for purchases above $35 only. Sorry we don't do unregistered mail as we have non-receipt complaints. So we just go by registered shipping, Smartpac or AM Mail.  We also ship worldwide, the fees are auto calculated when you checkout.

Can I pay you guys to make a customised t-shirt for me?
Usually nah, but if you have a min order of 20pcs, and your design suits our style, we will do the design for you. A design fee applies.

Payment

How do I pay for my order? Is it secure?
Our checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club.

We also recently added Stripe, which is making us very happy so far! 

Can I pay by cash?
Paying by cash is only possible at our outlets or office.

Shipping

What are my shipping options?
Registered mail delivery is $2.80, or free for orders over $35. Overseas shipping is charged according to weight and will be advised accordingly at check out.

How long will it take to receive my order?
For registered mail, orders will take 3-5 working days to arrive, depending on the efficiency of SingPost.

Because most tees are made to order, please give us up to 5 working days for production (but usually you won't have to wait that long). We'll send you a notification email to let you know that your order is on its way.

If you've purchased something off our ready stocks page, your order will be shipped within 2 working days.

International shipping delivery times may vary between 2 to 6 weeks.

I opted for self-pickup, can I come to your office anytime?
We are not in the office 24/7 as we are running errands outside, so once your tshirt is ready, we will contact you to setup an appointment for pickup.

After ordering

What is this store's exchange policy?
We really want your tee to fit you. If you require a size exchange, email us within 7 days after you have received your tee. We will only facilitate exchanges up to 30 days after your order is sent out. All t-shirts have to be unworn and unwashed, in its original packaging to qualify for an exchange. 

We won't be able to start the exchange if we didn't receive your returned item by mail. Do note that you are responsible for the mailing and charges for exchanges and may require up to 30 days to process.

What is this store's return policy?
We do our best to ensure that you are satisfied with your product.
If there is something that you are not quite satisfied about, please contact us (support@wetteeshirt.co) within 7 days after you have received it. Describe your dissatisfaction. We'll work things out from there. However, we do not guarantee anything.

My order hasn’t arrived yet, what do I do?

Registered mail is trackable. A tracking number will be provided to you (upon request) and you can check on the status of your parcel. 

What if something is wrong with my order?
If you have a problem with an order, please contact us directly. We want to make you happy!

Other questions

I am interested in starting my own apparel brand, can we collab?
Sure, contact us! We'd love to help and see what idea you have in mind.

Can I get a bulk discount if I want to buy tees for my friends, my dog, my dad, my mum, my maid, my driver, my colleagues, my kids and my neighbours?
Yes, of course! If you are doing a bulk purchase, do contact us for a bulk discount coupon code!